Please check the product carefully upon delivery. We do not accept refunds. However, when you make a qualify return, we will endeavour to arrange for a product exchange that would be to your satisfaction. If there are any problems with your order please contact us within 3 days of delivery, any request for exchange over 3 days will be declined.
In the case of faulty/incorrect/damaged items, the company will cover the shipping charges. However if returns are made for any other reasons, the customer is responsible for the cost of return shipping.
For hygienic reasons, undergarments, leggings and socks cannot be exchanges. Products on sales are also non-returnable.
We accept product exchange for the following situations:
- Defective items
- Extreme difference between the product and photo (details and lists of difference are required).
- Incorrect size (e.g. order for “3L” size and receive “5L” size).
- Exchange of products may only occur once per order.
- The value of the replacement product should be equal to the price of the original product. If the value of the replacement product is higher than the original price, the customer is required to pay the difference.
- Mismatched delivery
- Post a return request on our exchange form within 3 days of delivery. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
- A customer service representative will be in contact to assist you by email or phone.
- Items returned must be in their original condition, which includes tags and any packaging.
- Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
Return items should be posted to the following address with a completed return form:
Rm 913, Kwai Cheong Centre, 40-52 Kwai Cheong Rd
Kwai Chung, NT
Please note that for your protection XSXXL.COM recommend that you use recorded delivery service as we cannot be held responsible for goods not received. XSXXL.COM reserves the right of final decisions on all matters.